TERMS & CONDITIONS

PURCHASES: All sales are final and non-refundable. Prices and services are subject to change without notification. Class packs and memberships can not be shared or transferred among clients. Please note the expiration date of your purchase. Expiration date extension requests will not be honored.


ARRIVAL TIME / LATE ARRIVALS: Please arrive 15 minutes before your scheduled start time. If your arrive 15 minutes after the scheduled start time of your class, your reservation will be cancelled and your spot will be given to a client on the waitlist. This is a safety issue, and we ask that you respect both our instructors and other students by showing up on time. No refunds are provided for late arrivals.  


DROP-INS, 3/10/20 - CLASS PACKS, AND DISCOVER/PREMIER MEMBERSHIP - CANCELLATION POLICY: Early cancel (10 hours prior to the start of class) out of any class without penalty. Late cancel (within 10 hours to the start of class) with penalty. If you late cancel or are absent from class you will forfeit that class for the day.


1-WEEK UNLIMITED CLASS PASS - CANCELLATION POLICY: Early cancel (10 hours prior to the start of class) out of any class without penalty. Late cancel (within 10 hours to the start of class) with penalty. You're allowed 1 late cancel per 7 days. Each additional late cancel will be charged at $15 late cancel fee. If the late cancel fee cannot be charged successfully the pass will be suspended and any current class reservations will be canceled until successful payment can be made.


1-MONTH UNLIMITED CLASS PASS - CLASS CANCELLATION POLICY: Early cancel (10 hours prior to the start of class) out of any class without penalty. Late cancel (within 10 hours to the start of class) with penalty. You're allowed 1 late cancel per 30 days. Each additional late cancel will be charged at $15 late cancel fee. If the late cancel fee cannot be charged successfully the pass will be suspended and any current class reservations will be canceled until successful payment can be made.


ELITE MEMBERSHIP - CLASS CANCELLATION POLICY: Early cancel (10 hours prior to the start of class) out of any class without penalty. Late cancel (within 10 hours to the start of class) with penalty. As a elite member you are allowed 1 late cancel per 30 days. Each additional late cancel will be charged at $15 late cancel fee. If the late cancel fee can not be charged successfully the membership will be suspended and any current class reservations will be cancelled until successful payment can be made.


PRIVATE LESSONS - CANCELLATION POLICY: You can early cancel, 10 hours prior to the start of the private lesson, without penalty. If you late cancel, within 10 hours of the start of private lesson you forfeit that private lesson. If you are late for your private lesson your private lesson time will not be lengthened.


PRIVATE PARTIES - CANCELLATION POLICY: No refunds or rescheduling. If you are late for your private party booking your private party time will not be lengthened.


WORKSHOPS CANCELLATION POLICY: No refunds or rescheduling. Our workshops are specialty classes that normally only occur once, therefore we are unable to credit the account for a later use.


LOW ENROLLMENT: Occasionally classes are cancelled due to low enrollment. The studio reserves the right to cancel classes with less than 2 pre-registered participants six hours before its scheduled time. Clients that have pre-registered will be notified via the contact information on file. Please make sure your contact information is accurate in your client profile.


MEMBERSHIP CANCELLATION: 30-day advance written notice is required to cancel your membership.  Send cancellation requests to devon@polepressure.com.


AGE LIMITATION: Anyone aged 13 and older can take any classes on our schedule. If you are under the age of 18, we require parental consent. Your parent needs to come to the studio with you, provide ID, and sign your liability form. Feel free to sign up for class online ahead of time, but make sure you are accompanied by your parent when you come in for your first class.